1. Introduction

Welcome to Ciglue! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our product. By accessing this website and/or making a purchase, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website.

2. Product Information

Our website showcases a unique cigar glue. We strive to provide accurate and up-to-date information about our product. However, we do not warrant that product descriptions, pricing, or other content on the website are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Ordering and Payment

  • Pricing: All prices are listed in $US, € or £, and are inclusive of applicable sales taxes or VAT. Shipping costs will be added to the total during the checkout process.
  • Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase. Please review this confirmation and contact us immediately if there are any discrepancies.
  • Payment: We accept credit and debit cards as well as Apple Pay and Google Pay. Payment must be received in full before your order is processed and shipped. Payments are processed by Stripe.

4. Shipping and Delivery

  • Shipping Destinations: We currently ship only to the United States and the United Kingdom.
  • Shipping Costs and Times: Shipping costs and estimated delivery times are provided during the checkout process. These may vary based on your location and other factors beyond our control. We estimate delivery within 2 weeks, but in rare cases it might take longer. Please contact us if you haven’t received your delivery and we’ll refund or resend as deemed necessary.
  • Customs and Import Duties: For international orders, please note that customs duties and taxes may be applicable upon arrival in your country. These charges are the responsibility of the customer.

5. Returns and Exchanges

  • Returns Policy: We accept returns within 30 days of the delivery date. To initiate a return, please email us by replying to your order confirmation email.
  • Exchange Policy: If you received a defective or damaged product, we will replace it at no additional cost. Contact us for assistance by replying to the order confirmation email.

6. Privacy Policy

We take your privacy seriously. Please refer to our Privacy Policy to understand how we use, and protect your personal information.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Germany. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.

8. Copyright

Ciglue ® is a registered trademark in Europe no. 018991173.

US Patent pending. Patent application 63/709,539 filed October 21, 2024.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us via email.

Thank you for choosing Ciglue!